'Since the pandemic started...we've had to refund a lot of people, the process is a long process,' said James McDonald, Deputy Commissioner of Recreation for Erie County.
This massive refund process has been difficult to manage, according to McDonald.
'Our office staff, it's not something we're used to doing. In a regular time we normally don't offer refunds. For this is it was like every single refund was done for every single reservation,' said McDonald.
In fact, McDonald says the county is so busy handling refunds for this year that it's already putting a hold on reservations for next year at Sprague Brook Park.